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  • Delivery | Connect Web UK

    Delivery info ​ Dispatch and Delivery Your order will be dispatched by 12pm via Hermes with tracking ​ Discrepancies Please check carefully when you receive your parcel, if there are any discrepancies, please contact us as soon as possible. ​ Please ensure that you provide an order number, your full name, and full address every time you contact us. It would be helpful if you could send us a photo of the parcel you have received including the postage label which will help us to process your query promptly. Returns In case you are not satisfied with your order, you may return your order for a refund, please contact us for return instructions. ​ Please email us if you are unable to get through to us please do leave a message or Whatsapp message, we will get back to you as soon as we can.

  • Cancellation | Connect Web UK

    CANCELLATION ​ Due to the high volume of orders at this moment, we are extremely busy with processing them, please kindly email us as soon as you can should you wish to cancel your order. ​ Unfortunately, once your order has been dispatched, we are unable to cancel the order. However, you may return the order for a refund after receiving it. Please note that once your order has been canceled, we usually issue a refund instantly however we do not have control over how long it takes for your payment to arrive back to your account. Please allow at least 3 days before contacting us for refund payment queries.

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